01 / M365
Microsoft 365 & Office 365
Full tenant administration — Exchange Online, Outlook, Teams, SharePoint Online, OneDrive and Entra ID, plus user and license management.
SYSTEM ONLINE · REMOTE IT SUPPORT · PH
Enterprise IT, without the full-time hire.
I'm Maricris — 10+ years in enterprise IT. I manage Microsoft 365, Google Workspace, Azure & AWS, and day-to-day IT support for small businesses, MSPs, startups and remote teams — so you don't need a full-time engineer.
system.statusONLINE
m365.tenantHEALTHY
cloud.stackAZ·AWS·OCI
response.time<24h
tickets.queueCLEAR
years.enterprise0
$ next
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01 — Services
What I take off your plate.
A fractional IT department for growing teams — Microsoft 365, Google Workspace, cloud infrastructure and day-to-day support, run with enterprise discipline.
02 / GOOGLE
Google Workspace
Gmail, Drive and Shared Drives, Calendar and Meet — user management, permissions and a tidy, secure workspace.
03 / SUPPORT
IT Helpdesk Support
Remote desktop support, password resets, onboarding and offboarding, account provisioning, ticket management and client follow-ups.
04 / CLOUD
Cloud & Infrastructure
Azure, AWS (EC2, IAM, CloudWatch) and OCI, plus Windows Server, Active Directory, DNS, DHCP, Group Policy, VMware and Oracle Linux.
05 / DOCS
Documentation & SOPs
SOP creation, knowledge bases, technical documentation, troubleshooting guides and process documentation your team can actually follow.
06 / AI
AI Productivity
ChatGPT and Claude AI woven into the workflow — AI-assisted documentation, faster troubleshooting and better turnaround.
02 — Who I Help
Built for teams
without in-house IT.
Reliable, senior-level IT help — sized for how you actually work, priced far below a full-time hire.
/01
Small Businesses
Your complete outsourced IT function — users, email, devices and cloud — managed end to end.
End-to-end
IT coverage
/02
MSPs
White-label L1/L2 helpdesk and project capacity for your clients — enterprise process included.
White-label
Escalation-ready
/03
Startups
Cloud, identity and IT foundations that scale — set up right the first time, documented from day one.
Day-one
Scalable setup
/04
Remote Teams
Onboarding, offboarding, access management and support across time zones — repeatable and documented.
<24h
Response time
03 — The Pipeline
IT operations,
not ad-hoc fixes.
Every environment runs through the same repeatable pipeline — assessed, stabilized, supported, documented and continuously improved.
01
Assess
Audit your environment, access and licensing — find quick wins and risks.
02
Stabilize
Fix urgent issues, patch, secure accounts and tighten permissions.
03
Support
Helpdesk, tickets, user requests and escalations — handled daily.
04
Document
SOPs, knowledge bases and runbooks your team can follow.
05
Improve
Automate with PowerShell + AI, and report what changed.
Microsoft 365
Exchange Online
Entra ID
Teams
SharePoint
OneDrive
Google Workspace
Azure
AWS · EC2 · IAM
CloudWatch
OCI
Windows Server
Active Directory
DNS · DHCP
Group Policy
VMware
Oracle Linux
PowerShell
ServiceNow
Jira
ChatGPT
Claude AI
04 — Why me
Most IT support reacts.
I run operations.
☁
Enterprise-grade background
10+ years supporting enterprise environments — change management, SLAs and documentation are how I work by default, not an upsell.
✦
AI-accelerated support
ChatGPT and Claude built into my daily workflow — faster root-cause analysis, faster documentation, faster resolutions for your team.
◎
Fractional, not full-time
Senior IT coverage at a fraction of the cost of hiring — no recruitment, no benefits overhead, no idle hours. Scale up or down anytime.
0
Years enterprise IT
0
Cloud platforms
<24h
Response time
0
Remote & reliable
05 — Engagement
Work with me
your way.
Three simple ways to engage — every one starts with a free IT assessment, and you get a custom quote before anything begins.
Hourly
Ad-hoc support when you need it.
Flexible · no minimum
- Helpdesk tickets & troubleshooting
- User & account administration
- One-off fixes and requests
- Pay only for time used
Most Popular
Monthly Retainer
Your ongoing fractional IT department.
Retainer · custom quote
- Microsoft 365 & Google Workspace admin
- Helpdesk with priority <24h response
- User onboarding & offboarding
- Documentation & SOPs included
- Monthly summary report
Project-Based
Defined scope, fixed quote.
Project · fixed scope
- Migrations & tenant setups
- Cloud deployments (Azure / AWS)
- Documentation overhauls
- Clear timeline & deliverables
Every engagement starts with a free IT assessment · No contracts · Scale up or down anytime
Maricris Rodriguez
Cloud Engineer · M365 Admin · IT Support
06 — About
A senior engineer.
Your IT department.
For over a decade I've worked in enterprise IT — supporting Microsoft 365, Azure, AWS, Windows Server, Active Directory and Google Workspace for organizations where downtime isn't an option. That world runs on change management, documentation and SLAs — and so do I.
Now I bring that same discipline to small businesses, MSPs, startups and remote teams that need reliable technical help without adding a full-time employee. Supporting users, resolving issues, managing accounts, documenting processes — I keep your business running smoothly.
Off the clock you'll find me underwater — I run a small scuba diving content page. It keeps me creative, and it means your documentation won't read like it was written by a robot.
07 — FAQ
Questions clients ask.
What IT services do you offer remotely? +
Microsoft 365 and Google Workspace administration, IT helpdesk and remote user support, cloud and server management across Azure, AWS, OCI, Windows Server and Active Directory, user onboarding and offboarding, and technical documentation — SOPs, knowledge bases and troubleshooting guides.
Who do you typically work with? +
Small businesses that need an outsourced IT function, MSPs that need white-label L1/L2 helpdesk capacity, startups that need cloud and identity foundations set up right, and remote teams that need onboarding, access management and day-to-day support.
How do we get started? +
Email maricris.rodriguez28@gmail.com for a free IT assessment call. You get a summary of quick wins and risks, plus a recommended engagement model — hourly, monthly retainer, or project-based. No contracts, scale up or down anytime.
How do you handle security and access? +
Least-privilege admin accounts, MFA on everything, documented access, and clean offboarding with a full handover. Every change is documented, so you always retain control of your environment.
What hours and time zones do you cover? +
Based in the Philippines 🇵🇭 with flexible overlap for US, EU and AU time zones. Typical response time is under 24 hours, with priority response available on retainer.
08 — Get in touch
Let's take IT
off your plate.
If you're looking for someone to manage your Microsoft 365 environment, support your team, troubleshoot issues and keep day-to-day IT running smoothly — email me for a free assessment. I usually reply within 24 hours.